No. We are an e-commerce company and do not operate a showroom.

Yes. Contact tyson@luun.ca.

Yes. Email support@luun.ca to request a free fabric swatch.

Seat and back cushion covers are removable and machine-washable. The base fabric is upholstered and is not removable.

No. Our performance fabrics are designed to resist pilling, fading, yellowing, and discoloration.

Spot Cleaning: Mix white dish soap with water in a small bowl. Use a white cloth to gently clean the area. Avoid colored cloths or dyed soaps. For tougher stains, use hydrogen peroxide and scrub gently.

‍Machine Washing: Remove cushion covers (base covers do not typically need washing).Use cold water in a front-loading, non-agitator washing machine. Use mild, natural, white or clear detergent (e.g., Method, Seventh Generation). Do not use bleach. Air dry only.

Yes. The fabric is three times thicker than most cloud sofa fabrics.

Yes. However, any fabric may be damaged by animals that bite or claw.

7th Avenue fabrics are not as soft as Luun fabrics.

7th Avenue uses only stiff foam; Luun uses 6 inches of premium foam.
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7th Avenue uses ½"–3" foam in some parts; Luun uses 6" throughout.

RH sofas are approximately four times more expensive.

RH uses linen performance fabric; Luun uses chenille performance fabric.

RH cushions do not have foam inserts and require frequent fluffing; Luun cushions use proprietary foam inserts that retain shape.

We currently serve: Canadian, Singaporean, and Vietnamese markets. Our inventory is dynamically mapped to our shopify store so if you can checkout, it means we have inventory available. If our checkout won't let you proceed, we don't have inventory available in your market. We never sell our product without inventory available. The only lead time you will wait for is for shipping times.

Orders are delivered within 7–14 business days.

After placing an order, our fulfillment team contacts you to arrange delivery. You will receive real-time tracking once shipped.

Shipping cost depends on delivery address and is shown at checkout.

Yes. We provide a 4-year warranty covering defects in materials or workmanship.

Commercial use
Product modifications
Damage from misuse, accidents, or neglect
Excessive wear or use outside intended purpose

Email support@luun.ca with your order number, photos, and a description of the issue.

Commercial use
Product modifications
Damage from misuse, accidents, or neglect
Excessive wear or use outside intended purpose

You may return within 14 days of delivery. Product must be clean, undamaged, and in like-new condition. A $100 return shipping fee applies.

Yes. All returns must be made in the original packaging.

Inspect the product on delivery. Note any damage on the delivery receipt and contact us within 48 hours with photos.

Inspect the product on delivery. Note any damage on the delivery receipt and contact us within 48 hours with photos.

Yes. Fabrics are OEKO-TEX certified, free from harmful chemicals, hypoallergenic, and have zero off-gassing.

Yes. Light assembly is required.

Dry-kiln hardwood frame with a pocket spring suspension system.

Designed in Nelson, BC, Canada. Manufactured in Vietnam.

We accept major credit cards, PayPal, and Buy Now Pay Later (depending on region).