FAQ

Questions before you sink in?

Everything you need to know about Luun comfort, sizing, modularity, fabrics, setup, care, and choosing the right configuration for your home.

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Built for deep lounging, real homes, and flexible layouts.

Luun is designed around a soft, deep, modular comfort experience. The goal is not a stiff showroom couch. It is a couch you actually want to live on.

For policy-specific questions, please visit the dedicated returns, warranty, financing, and delivery pages.

Product & comfort

What Luun feels like.

Luun is designed for deep, relaxed comfort rather than stiff, upright sitting.

What makes Luun different from a normal couch?

Luun is designed around deep, lounge-first comfort instead of the stiff, upright feel of many traditional sofas.

Is Luun soft or firm?

Luun is designed to feel soft, deep, and relaxed while still having internal support. It is made for lounging, stretching out, and sinking in.

Is Luun good for sitting upright?

Luun is lounge-first. It can be used for everyday sitting, but it is intentionally deeper and more relaxed than a standard upright sofa.

Is Luun good for naps?

Yes. The deep modular design is built for lounging, lying down, and relaxing for long periods.

Will the couch feel different after break-in?

Yes. Upholstered furniture naturally softens and settles with use. Cushions, fabric, and fill may relax over time.

Does Luun have a cloud couch feel?

Luun is designed to deliver a deep, sink-in comfort experience at a more accessible price point.

Is Luun supportive or does it just feel soft?

The design combines softness with internal support. It is meant to feel plush without collapsing like a shapeless cushion.

Is it better for lounging or formal sitting?

Luun is better for lounging. If someone wants a very upright, formal, shallow sofa, Luun may feel deeper and more relaxed than expected.

Size & fit

Plan the room before you order.

The right configuration depends on your room size, your delivery path, and how you actually use your living space.

How do I know what size to order?

Measure your room and compare it against the dimensions of the configuration you are considering. Leave room for walking paths, coffee tables, doors, and side tables.

Will Luun fit in a small apartment?

It can, depending on the configuration. Modular pieces can work well in apartments, but you should measure the room and delivery path before ordering.

What should I measure before buying?

Measure your living room, doorways, hallway turns, stairwells, elevator size, and the final wall or corner where the couch will sit.

How much space should I leave around the couch?

Leave enough space to walk comfortably around the couch and to use nearby furniture like coffee tables, media units, drawers, and doors.

Will it fit through my door?

Check product and box dimensions before ordering. Measure tight turns, elevators, doorways, stairwells, and hallways.

What if I’m between two sizes?

Choose based on how you actually use the room. Bigger is better for lounging, but only if the room still has clear flow.

Can I use Luun in a basement or den?

Yes, as long as the delivery path and room conditions are suitable. Avoid damp or poorly ventilated spaces.

Dimensions

The measurements that matter.

Luun is intentionally deep and lounge-first, so check both the seat depth and the total couch depth before ordering.

How deep is Luun?

The cushion depth is 90 cm, excluding the back cushion. The total couch depth is 112 cm from the front of the sofa to the back.

How tall is Luun?

From the floor to the top of the backrest is 68 cm. From the floor to the top of the base is 35 cm. From the floor to the top of the cushion is approximately 55–63 cm, depending on how fluffed up the cushion is.

Why does the cushion height vary?

Luun uses soft, plush cushions designed for a sink-in feel. Cushion height can vary slightly depending on use, smoothing, compression, and how recently the cushion has been fluffed.

Is Luun deeper than a standard couch?

Yes. Luun is designed as a deep, lounge-first modular couch. The 90 cm cushion depth gives you more room to curl up, stretch out, or sit with your legs on the sofa.

Modularity

A couch that can change with you.

Modular furniture lets you build, rearrange, and expand your setup over time.

What does modular mean?

Modular means the couch is made from separate pieces that can be arranged together into different layouts.

Can I rearrange the modules?

Yes. Luun is modular, so layouts can be adjusted depending on the pieces in your configuration.

Can I add more modules later?

Yes, if inventory is available. You can expand or change your layout by adding compatible pieces.

Can I build a sectional, chaise, or pit-style layout?

Yes. The modular system can support different layouts depending on the modules you choose.

Do the modules attach together?

If connectors are included or recommended for your model, use them according to the setup instructions.

Can the modules move apart?

Modular furniture can shift depending on flooring, layout, and use. Connectors, rugs, or anti-slip pads can help reduce movement.

Can I buy individual modules?

If available, yes. Individual modules may be purchased separately depending on inventory.

Are all modules the same size?

No. Different module types have different dimensions and functions, such as corner, armless, and ottoman pieces.

Fabric & colours

Materials, texture, and finish.

Luun fabrics are selected for soft everyday comfort, residential upholstery use, and the way colour and texture live in a real room.

What is Performance Chenille made from?

Luun Performance Chenille is a 100% polyester chenille upholstery fabric. It has a soft, textured surface with a plush handfeel, while the polyester base helps with durability, colour stability, and everyday use.

Is Performance Chenille treated?

Yes. Performance Chenille has a PFAS-free water-resistant finish that helps small spills bead briefly on the surface so they can be blotted quickly. It is not waterproof, stain-proof, or pet-proof, but it is designed to be more practical for everyday home use than untreated decorative upholstery.

What are Dream Colours made from?

Dream Colours are 100% polyester woven upholstery fabrics made with a multi-tonal yarn construction. Instead of a flat solid colour, the fabric uses mixed yarn tones to create more depth, texture, and colour variation in different lighting.

Are Dream Colours treated?

Dream Colours are selected for softness, texture, and visual depth. They are not finished as water-resistant performance fabrics. They should be treated like premium decorative upholstery: blot spills quickly, avoid soaking the fabric, avoid harsh cleaners, and keep the couch out of prolonged direct sunlight where possible.

Are Luun fabrics PFAS-free?

Yes. Luun fabrics are PFAS-free. Our Performance Chenille uses a PFAS-free water-resistant finish, and our Dream Colours are not treated with a PFAS-based water-resistant coating.

Are Luun fabrics safe for everyday home use?

Yes. Luun fabrics are selected for everyday residential upholstery use. They are made for normal sitting, lounging, relaxing, and daily home life.

What is the difference between Performance Chenille and Dream Colours?

Performance Chenille is the more practical everyday option. It has a soft chenille texture and a PFAS-free water-resistant finish.

Dream Colours are the more expressive design option. They use multi-tonal woven yarns for richer colour depth, but they are not water-resistant performance fabrics.

Will the colour look exactly like it does online?

Colours can vary based on screen settings, photography, natural light, room lighting, shadows, and surrounding decor. Dream Colours especially can appear lighter, darker, warmer, or cooler depending on the room.

Are the fabrics pet-proof?

No fabric is truly pet-proof. Claws, oils, accidents, odours, and repeated friction can still damage or wear fabric over time.

Will sunlight affect the colour?

Direct sunlight can fade or alter fabric colour over time. Avoid placing upholstered furniture in harsh, prolonged sunlight where possible.

Cleaning & care

Keep it looking good.

A little regular care goes a long way with soft upholstered furniture.

How do I clean my Luun?

Follow the care instructions for your specific fabric. Avoid harsh cleaners, bleach, oversaturating the fabric, or aggressive scrubbing.

What should I do if I spill something?

Blot the spill immediately with a clean, dry cloth. Do not rub aggressively, as this can push the spill deeper into the fabric.

Can I machine wash the covers?

Only machine wash covers if Luun specifically states that your product’s covers are machine washable.

Are the covers removable?

This depends on the product and fabric version. Check the product page or care guide.

How do I keep the cushions looking good?

Fluff, smooth, and rotate cushions where applicable. This helps distribute wear and keep the couch looking better over time.

Can I vacuum the couch?

Yes. Use a soft brush attachment and avoid pulling aggressively on the fabric.

Can I use bleach or strong cleaners?

No. Harsh cleaners can damage fabric, colour, and texture.

Setup

Simple setup, real furniture.

Luun is designed to be easier to set up than furniture that requires full frame assembly.

Is Luun hard to set up?

No. Luun is designed to be simple to set up compared with furniture that requires full frame assembly.

Does it come flat-packed?

Luun modules arrive boxed, but they are not a knockdown design where the main frame is assembled from many small loose parts.

Do I need tools?

Most setup should be simple and tool-light or tool-free unless a specific product states otherwise.

Can one person set it up?

Some people may be able to place modules alone, but large furniture is easier and safer with two people.

Are the modules heavy?

Yes, they are real furniture pieces. Use care when lifting, moving, or repositioning them.

Should I drag the modules?

No. Lift and place them when possible, especially on delicate flooring.

Can I place Luun on hardwood floors?

Yes, but use floor protection if needed to prevent scratching or movement.

Should I keep the boxes after setup?

Yes, at least until you are certain you are keeping the product.

Product expectations

Soft furniture is supposed to live.

Plush upholstery naturally changes with use. That is part of the comfort experience.

Will the couch look exactly like the photos?

Product photos are intended to represent the design, but fabric colour, texture, cushion shape, and fullness can vary slightly with lighting, use, and styling.

Will cushions look perfectly smooth all the time?

No. Soft, comfortable furniture naturally shows some wrinkles, compression, and movement with use.

Will the couch need fluffing?

Some cushion maintenance may be needed to keep it looking its best.

Will the fabric stretch or relax?

Some fabric relaxation is normal with upholstered furniture, especially on soft lounge-style pieces.

Will the couch soften over time?

Yes. Most upholstered furniture softens with use.

Can I eat or drink on it?

You can, but spills and stains are your responsibility. Use care.

Will the couch have a smell when unpacked?

Some new furniture can have a temporary packaging or material smell. Airing out the room usually helps.

Choosing a configuration

Pick for how you live.

The best layout depends on whether you lounge, host, nap, watch movies, or need everyday family seating.

How do I choose between configurations?

Start with your room size, then decide how you want to use the couch: lounging, hosting, movie nights, naps, or family seating.

What layout is best for movie nights?

A deeper sectional or pit-style layout is usually best for movie nights and lounging.

What layout is best for apartments?

A smaller sectional or sofa-plus-ottoman layout may work better depending on room size.

What layout is best for families?

Choose a configuration with enough seats and enough lounging depth for how your household actually uses the room.

Should I choose a neutral or Dream Colour?

Choose a neutral if you want maximum flexibility. Choose a Dream Colour if you want the couch to become a more expressive design piece.

Can I match future modules to my current couch?

Exact matching can depend on fabric batch, colour availability, and production timing.

Ordering basics

Before you checkout.

A few practical things to know before placing an order.

How do I place an order?

Choose your configuration, colour, and delivery details, then complete checkout online.

Can I change my order after placing it?

Contact Luun support as soon as possible. Changes may only be possible before the order is processed or prepared.

Can I cancel my order?

Cancellation depends on order status. Once an order is being prepared, shipped, or delivered, cancellation may not be available.

Where do I find my order number?

Your order number is in your confirmation email.

I entered the wrong address. What should I do?

Contact support immediately. Address changes may not be possible after dispatch.

Can I reserve inventory?

Inventory is usually only confirmed after checkout unless Luun is explicitly offering a preorder or reservation.

Do prices include taxes?

Taxes are calculated at checkout based on your delivery location.

Issues & support

If something looks off.

Keep your packaging, take clear photos, and contact support as soon as possible.

What if something arrives damaged?

Take photos of the packaging and product, then contact Luun support as soon as possible.

What if something is missing?

Contact support with your order number and photos of what you received.

Should I keep the packaging if there is an issue?

Yes. Keep all packaging until the issue is resolved.

What photos should I send support?

Send photos of the full product, the close-up issue, packaging condition, shipping label, and any affected parts.

What if the wrong item arrives?

Contact support with your order number and photos of the item and packaging.

How quickly should I report an issue?

As soon as possible. The faster you report it, the easier it is to review.

About Luun

Why Luun exists.

Luun is built around a simple idea: premium-feel comfort should be more accessible.

What is Luun?

Luun is a furniture brand focused on making deeply comfortable, premium-feel modular furniture more accessible.

Is Luun Canadian?

Luun is a Canadian brand.

Why is Luun focused on one core couch design?

Focusing on fewer products lets Luun put more attention into comfort, materials, manufacturing, and value.

How does Luun keep prices lower than luxury furniture brands?

Luun focuses on efficient operations, direct-to-consumer selling, and a more focused product system.

Is Luun a dupe brand?

No. Luun is inspired by the desire for premium comfort at a more accessible price, but it is building its own modular furniture system and brand.

Why modular furniture?

Modular furniture adapts better to real homes. It can move, expand, and change with your space.