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Contact Luun support.
Send us your order number, the name on the order, and photos of the defective part if available.
Every Luun product includes a 5-year limited warranty for defective parts. If something arrives with a manufacturing defect, or a covered part fails under normal use, we’ll help resolve it.
Luun’s warranty covers defective parts that are not caused by customer damage, misuse, neglect, improper assembly, or modifications.
Warranty claims are resolved by replacing the defective part. The warranty is not a full product or full module exchange unless Luun determines otherwise.
Your order number, the name on the order, and clear photos of the defective part if applicable.
If you believe your product has a covered defect, contact Luun support and our team will review the issue.
Send us your order number, the name on the order, and photos of the defective part if available.
If we need the defective part returned, our team will provide instructions and a return label.
Once approved, Luun will send the replacement part needed to resolve the claim.
The warranty covers manufacturing defects and defective parts that are not caused by customer damage, mishandling, improper assembly, neglect, misuse, or unauthorized modifications.
Warranty coverage may be voided by accidents, mishandling, improper assembly, misuse, neglect, unintended use, structural changes, upholstery modifications, or use of non-Luun parts.
Yes. Luun offers a 5-year limited warranty on all products.
The warranty covers defective parts not related to customer-caused damage or modifications. Approved claims are resolved by replacing the defective part, not by exchanging the entire module.
Coverage may be voided by consumer-caused accidents, mishandling, improper assembly, misuse, neglect, unintended use, structural changes, upholstery modifications, or use of non-Luun parts.
Contact Luun support with your order number, the name on the order, and photos of the defective part if applicable. Our team will review the issue and follow up with next steps.